Dear Charles
Unseasoned waiters are the worst, and there were a few there this particular night. Some were clumsy, others oblivious. Ours was inattentive and awkward, and we weren’t asking for much.
Dressed refined, the manager was bussing tables like a madman when he should have spent some of that time visiting tables to ask patrons how their evening was going. I doubt the responses would have been kind.
The food should not have arrived all at one time but served in courses. The hard water was a deal breaker. I have no problem with tap water, but it must be filtered. That might explain some of the food tastes and quality.
If you find yourself dining at Dear Charles… I recommend the Crispy Brussels Sprouts and a glass of wine (it might ease your pain if you dare to order anything else).
As for the hotel (The Study at Johns Hopkins), I like the look. – paerki
The following is worth reading as it is a reply to my comments, which I sent to the hotel/restaurant. I am pleasantly surprised by the tone but more so by the quick reply. I believe this response to be heartfelt. Why think otherwise? I appreciate good intentions.
A gift certificate for another dining experience is unnecessary but appreciated. A glass of wine while enjoying the crispy brussels spouts will help heal all wounds.
I will also wait a few months, revisiting the restaurant for a second meal, on my dime. My fingers are crossed for a better experience. – paerki
Hotel/Restaurant Reply:
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had at Dear Charles, especially on such a special occasion as Valentine's Day.
We are truly sorry to hear about the issues with our service. We understand that attentive and skilled waitstaff are crucial to a pleasant dining experience, and we regret that we fell short in this regard. Your comments about the manager's role and the need for better table visits have been noted and will be addressed.
Regarding the food service and quality, we apologize for the inconvenience caused by the timing of the courses and the water quality. We strive to provide a high standard of dining, and it is clear we did not meet those expectations during your visit. Your feedback about the need for filtered water and better food preparation will be taken seriously.
We appreciate your recommendation of the Crispy Brussels Sprouts and the wine, and we are glad to hear you enjoyed the look of The Study at Johns Hopkins.
We hope you will give us another chance to provide you with the exceptional dining experience you deserve. I would like to send you a gift certificate for another dining experience. Please feel free to contact me directly if you would like to discuss it further.
(P.S.) I will be out of the office (Monday -Wednesday)
Sincerely,
Kathleen
